How can people strengthen their skills and achieve professional success? What are the jobs of the future?


Digital skills are crucial for Italy’s economic, cultural and social growth, and represent a crucial part of the Digital Agenda - which is key for the modernisation of Italy and its ability to compete in international markets1.


By the numbers 2

45% of households in europe did not access to the internet due to a lack of skills in 2015

40% of the eu population had an insufficient level of digital skills in 2014. 22% had none at all

32% of the eu labour force had an insufficient level of digital skills in 2014. 13% had no digital skills at all

our answers

A network for

In an era of globalisation and growing technological complexity, the way businesses think of and develop innovation has changed. Today, they must increasingly collaborate with external entities, rather than conducting R&D only internally, adopting a fluid and open model for exchanging knowledge.3

We rank first in Europe and third in the world on R&D investments in the TLC industry, according to the EU Industrial R&D Investment Scoreboard 2015.

Our role in fostering digital innovation is twofold: constantly updating internal skills in order to offer infrastructure, products and services for the purposes of driving digital innovation. This is why TIM is on an all-encompassing journey that combines conventional infrastructure Research and Development with a focus on digital and service innovation through:

1 Interactions with internal and external research centres to develop and scout for technology

2 Partnerships with Universities in both research and education

3 The co-innovation process through start-ups

All this is intended to develop skills that can meet increasingly sophisticated demands, developing ever more competitive and innovative offerings.



registered patents


new patents obtained in 2015

2^ Telco

telco in mobile patents

Our Open Innovation model encompasses an ecosystem of players and knowledge, allowing us to develop innovative ideas and bring them to market through several collaborative arrangements. The external Ecosystems we tap into consist of startups, academic talent, and mature companies that engage to varying degrees in our business, such as OTT (Over The Top) players and other telcos.

Open Innovation

*Dynamic and evolving model involving potential areas for collaboration and cross-pollination between partners


To foster relationships between research centres and the business community, we have created a "company on campus" model to promote synergies between the two. This is a physical space (co-location) where the top academic talents work with TIM employees to co-design and co-develop innovative solutions, expanding the business in new directions.

These Joint Open Labs (JOLs) live inside university campuses and work together with local business ecosystems (Trento, Turin, Milan, Pisa, Catania) on specific areas of scientific and technological interest, consistently with the company's business strategy.

JOL by the numbers

8 main lines of research, each spawning a dedicated joint open lab.

From Big Data to Assisted Living, from Technologies and services enabling "smart" interactions between people and the environment to Cloud robotics, from the Internet of Things to Realtà Aumentata, and from social media to digital transformation.

in 2015
international partner universities
world-class Italian universities
1.6 mln
euros in measured social value
in the 2013 – 2015 period
patent applications
7 mln
euros in funding from European projects granted to tim and the universities
partnerships with international universities and research centres

Another important innovation ecosystem is represented by startups-small, highly dynamic companies that in Italy we support through TIM Ventures and TIM #Wcap, providing financing to accelerate their maturation and time to market.

2014 start of operations
2015 13 investment rounds, including 2 abroad
13 startups financed Wiman, Pedius, Eco4Cloud, Crowdway, EDO, INNAAS, Unfraud, Armnet, Kopjra, Oilproject, ClouDesire, Moltin, Shoppimon
600,000 euros in ClouDesire, the most recent investment made in 2015
Since digital innovation does not stop at national borders, we are investing also in the scouting for startups in those regions where innovation moves at a frantic pace, such as Silicon Valley and Israel.

TIM’s world-class leadership is reflected also in our chairing of international decision-making fora, where the most disruptive innovations take shape.
The TIMLabs in Turin are the Group’s research centres. They have been operating for over 50 years now and contribute to the creation of new patents, often by collaborating with leading Italian universities.
437 employees have patented at least an invention over their career
>12,000 sq m of tilab space in Turin, Rome, Trento, Naples, and Milan
8,000 business ideas
268 projects selected and supported
Over 10 startups have become our suppliers
5.5 millions assigned
4,000 sq m of office space
4 accelerators (Milan, Rome, Bologna, Catania)
TIM is a vector for innovation, also thanks to the next-generation technological solutions conceived, designed and tested in its Innovation Centre department.

TIM Foundry

A Foundry where technological innovation projects stem from a co-creation process between TIM and select suppliers. The goal is leveraging the research of strongly innovative technological partners to pool knowledge and bring new solutions to market as fast as possible.
2015 launch year
First suppliers - partners: Huawei, Ericsson, Indra, IBM
3-9 months project delivery time
350 sq m of lab space to test prototypes, including with customers
Shared knowledge
We live in a "knowledge society" where knowledge plays a crucial economic, social, and political role. This knowledge constantly feeds on research and innovation. Therefore, universities and research centres must promote and apply the knowledge generated from their collaboration with businesses and other local players.
At TIM, we have strengthened our relationships with leading Italian and international research centres and universities, entering into more than ft0 conventions and agreements, in order to promote talent, develop new capabilities, and bring innovation into the Company. This is a two-way process that boosts our ability to innovate as well as helps the young develop their skills, offering them the opportunity to gain new knowledge and experiences.
TIM and Academia (2015) 
  • TIM e le Università - Approx 2.3 mln euros in investments
  • TIM e le Università - More than 50 interns
  • TIM e le Università - 40 thesis students
  • TIM e le Università - Over 100 hours of classes
    taught by our internal
    experts at university campuses
  • TIM e le Università - 25 three-year phd
    scholarships granted in 2015.
    From 2011 until today: 165
4 sponsored master's programmes 
With the Sant’Anna School of Advanced Studies:
  • Digital Life and Smart Living
  • Service Management, Innovation and Engineering
With Sapienza University in Rome:
  • Master in Inventive Engineering
In 2016 with the University of Tor Vergata:
  • Big Data in Business:
    discovering & leveraging for Value Creation
At Bocconi University (2012-2017)
TIM chair in market innovation
Among the new models for sharing knowledge, in 2016 the Company created TIM Academy in close synergy with internal and external innovation and research observatories and centres. This is both a physical space, with 17 locations, and a virtual space, consisting of a digital and social platform, for the Group’s nearly 53,000 employees in Italy. “Digital-social educators” and a broad community of employees transfer and share their know-how and promote the digital skills required to support the company’s transformation and evolution in the new technological, market and cultural scenario.
Our people in 2015
Dipendenti Italia


Dipendenti Italia

89% of employees have participated in at least one training activity

2,498,571 hours of training

38 hours of training per capita


  1. Strategy of the Italian Coalition for Digital Skills, March 2015
  2. European Commission - Human capital: Digital Inclusion and Skills - Digital Agenda Scoreboard 2015
  3. International Chamber of Commerce 2014 - The Open Innovation Model