How to facilitate the access to knowledge and the web for everyone, overcoming information asymmetries and the digital gap?


In recent years, governments and institutions have been making broadband a priority. Broadband connections positively contribute to economic growth in terms of both employment and productivity gains, boosting social inclusion and public engagement. As part of its digital inclusion plan, the Broadband Commission2 approved 5 strategic targets:

  1. Making broadband policy universal
  2. Making broadband accessible to everyone
  3. Connecting homes to broadband
  4. Getting people online
  5. Achieving gender equality in access to broadband

By the numbers3

3.2 bln people online (43% of the world’s population)

57% of the global population without access to the web

794 mln fixed-line broadband connections

3.46 bln mobile broadband connections

targets of the 2015 digital agenda for europe

Italy in 2015

15% of the population has never used the internet

28% of the population has never used the internet

60% of disadvantaged people use the internet

52% of disadvantaged people use the internet

targets of the 2020 digital agenda for europe

Italy in 2015

75% of the population regularly uses the internet

63% of the population regularly uses the internet

Against this backdrop, institutions and technology companies are co-operating to guarantee all of us the right to digital citizenship and achieve the goals concerning digital connectivity and literacy set out in national and international digital agendas.

It is possible to bridge the digital divide by:

  • Expanding broadband throughout Italy: currently, as a result of a project launched in 2006, basic broadband reaches 99% of the country

  • Making a systemic effort to develop infrastructure as well as the technological expertise and skills to effectively meet the constantly growing demand for digital life.

Our answers

The value of access
The web is the backbone of an innovative system in which we, with our everyday needs, represent the nervous centres fostering its development and growth.

Mile after mile, the Group upholds its commitment to cover the entire country with next-generation broadband and ultrabroadband networks, enhancing the technology and performance of both fixed-line and mobile connections.
2013 Our coverage of Italy
98.2% of the population
17% of homes
49% of the population
Municipalities served by 4G
621 (7.7% of total municipalities)
2014 Our coverage of Italy
98.6% of the population
28.1% of homes
Municipalities served by NGAN
1.6% (131) of total municipalities
77% of the population
Municipalities served by 4G
3,013 (37.4% of total municipalities)
2015 Our coverage of Italy
99.1% of the population
42% of homes
Municipalities served by NGAN
9.6% (772) of total municipalities
88% of the population
Municipalities served by 4G
4,778 (59.4% total municipalities)

For TIM, being an investment-focused company means pledging up to 12 billion euros over the next 3 years to help Italy grow-including over 4.5 billion for fibre-optic network and 4G.
In October 2016 56% of Italian households was served by fibre-optic infrastructure and 95% of the population by the 4G network. We aim to close 2016 with around 60% fibre coverage and over 96% in 4G. The numbers for 2017 will be, respectively, around 80% and 98%.

2015 Next Generation Access Network Infrastructure

10.4 million km of fibre-optic
and transport network

1,105 stations to provide
fibre-optic access

44,984 number of active
FTTC cabinets

We have replicated this model in Brazil, where Tim Brasil now boasts the most 4G coverage, contributing to the progress of a great and complex country and striving to boost social inclusion through projects often related to education.

TIM Brasil in the first 9 months of 2016

63.2 mln mobile lines

1st mobile carrier in Brazil in terms of 4G coverage

66% of the urban population served

676 cities served by 4G

Up to 14 bln reais of investments in 2016-18

TIM Brasil
Technological progress is a slow and multi-stakeholder process that benefits from maintaining a constant synergy with local communities. Investing is not enough, we need to foster a culture of innovation by encouraging people and giving them opportunities to learn and make projects. Cases in point are the ongoing co-operation with Italy’s Local Administrations (Italia Connessa project), the projects in partnership with Central Government bodies (the Italian Ministry of Education, University and Research - MIUR), and the sharing of Open Data (the Netbook).
TIM Italia Connessa
Tackling the goals set in the Digital Agenda from the ground up by involving small- and medium-sized communities, such as Municipalities with up to 51,000 residents. The TIM Comuni Connessi contest rewards the municipalities that present the most innovative digital projects with early investments in fixed-line and mobile NGN infrastructure.
in 3 years
~ 200
municipalities involved
SPARKLE | Sicily Hub
Telecom Italia Sparkle opens a next-generation Data Centre in Palermo, but also something more.

Sicily Hub is a gravitational centre for IP traffic between Europe and North African, Mediterranean and Middle Eastern countries. Sicily Hub is closer to Africa and the Middle East than any other European peering point and is connected with all the international undersea cable that land in Sicily and transport data between Asia, the Middle East, and Europe. It is an international interconnection marketplace that will allow customers to connect directly with content providers.
by the numbers
cities in 37 countries
69,000 km
of fibre-optic cables in Europe
36,000 km
of fibre-optic cables in America
10,800 km
of undersea cables in the Mediterranean
of undersea cables across the world
Culture of innovation

We can promote innovation and a country’s progress through strong schools and by disseminating culture. In keeping with this vision, we are contributing to initiatives promoting digital literacy.

in Italy
In Italy
As part of the process for digitising schools-currently, in Italy there is 1 device for every 8 students4 - TIM, in partnership with the Italian Ministry of Education, University and Research has come up with a project to teach students and teachers how to use digital technology.
4 initiatives
For students: online safety, coding, and using Social Networks creatively. For teachers: educational tour of digital and new technology
22 mln
social reach
video views
page views
In Brazil
In Brazil
Expanding professional and technological education is a priority for the Brazilian government. TIM Brasil is addressing this challenge with a distance learning platform modelled after MOOCs (Massive Open Online Courses). The courses are available for free to all high school and vocational school students.
registered students
MOOC platforms already published in partnership with federal institutions
courses published at December 2015
partnerships with Brazilian federal institutions
We have embraced the concept of “sustainable technology” as a gateway to art and culture-capable of enhancing social empowerment, and a powerful instrument for collective sharing.
9 Lectures on Progress Science is for everyone, innovation is for everyone
by the numbers
3 events
in 2015
6 events
in 2016
2 cities
1.5 mln
FB reach on average per lecture
2.2 mln
TW reach on average per lecture
Pappanoinweb Great classical music on the web
by the numbers
5 years
from 2011 to 2016
concerts in live streaming
200,000 +
> 24
hours of concerts
listening guides
new concerts in 2016
Lectures on Progress is an initiative of the TIM Foundation

Fondazione TIM
by the numbers
launch year
projects in 2015
projects since 2009
2.8 mln
contributed in 2015